How can we help?
Got a question, or something not working? Write to us. We aim to reply within two working days.
hello@walteris.comBriefly describe what happened, and tell us the model of your car or home battery. If you see an error message, attach a screenshot.
How do I cancel my subscription?
If you subscribed through the App Store:
- 1.On your iPhone, open Settings.
- 2.Tap your name.
- 3.Choose Subscriptions, then Walteris.
- 4.Choose to cancel the subscription.
Once cancelled, it will not renew automatically. You can keep using the app until the end of the period you have paid for.
How do I delete my account?
In the app, open Settings → Account and choose to delete your account. No active subscription is needed.
You will find information about data deletion and retention in the Privacy policy.
How do I get a copy of my data?
Write to hello@walteris.com from the email address you use for your account. Tell us that you would like a copy of your data.